Privacy Policy

This Privacy Policy explains how Fortune Panda collects, uses and protects personal information when you create an account, play games, make payments or otherwise use our services in Canada. We describe the types of data we process, how we store and share information, and the choices you have to manage your privacy. Our goal is to provide clear, practical information about your privacy rights and our handling of your data.

Types of data we collect

We collect information necessary to provide and improve our services. This includes account data, user activity and transactional records.

Personal data

Personal data covers details you provide when registering or verifying your account, for example your name, email address, date of birth, billing and mailing address, and government ID when required for verification. We also collect payment details needed to process deposits and withdrawals.

Technical data

Technical data includes device information, IP address, browser type, operating system, and mobile identifiers. We record session data such as pages visited, time stamps, error logs and game activity to support site operation and security.

Transactional data

Transactional data covers deposits, withdrawals, bet history, game results and currency used. We keep records of communications with support and any dispute, refund or chargeback information related to your account.

How we use your information

We use personal and technical data to set up and manage accounts, process payments, prevent fraud, comply with verification requirements and deliver customer support. Transactional and activity data help us maintain accurate records, resolve issues and monitor for suspicious behaviour. Where relevant, we may also use aggregated, anonymized data for analytics to improve the site and services.

Data protection practices

We implement technical and organisational measures to protect data against unauthorised access, accidental loss or disclosure. This includes encryption of data in transit, access controls for staff, and routine security reviews. We retain information only as long as needed for operational, legal or regulatory purposes and then securely dispose of it.

Cookies and tracking technologies

We use cookies and similar technologies to provide functionality, remember preferences and analyse site usage. Some cookies are essential for account security and payment processing. Third-party analytics, advertising and payment providers may also place cookies when you interact with their services. You can manage cookie preferences through your browser or our cookie settings.

User rights

Canadian users have privacy rights that may include access to personal data we hold, correction of inaccurate information and objection to certain uses of data. You can request copies of personal data relating to your account and ask us to restrict or stop processing in accordance with applicable law.

Access, correction and deletion of data

To access, update or request deletion of your personal information, contact our support team through your account. We will verify your identity before making changes to protect your account. Some data may be retained where necessary for legal compliance, dispute resolution or legitimate business purposes.

Information sharing and third parties

We share data with service providers who support payments, identity verification, fraud prevention, hosting and analytics. These third parties process information on our instructions and are bound by confidentiality obligations. We may also disclose information if required by law or to protect our rights and the safety of others.

Privacy policy updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post a notice on the site and update the effective date. Continued use of the service after changes indicates acceptance of the revised policy.