Fortune Panda Casino Responsible Gambling

At Fortune Panda we take player safety seriously and promote controlled play for everyone. We aim to give clear tools and straightforward guidance so you can manage your account, protect your funds, and keep gambling enjoyable and responsible.

Player protection principles

We prioritise prevention, transparency, and easy access to tools that help you stay in control. Our approach focuses on reducing harm, supporting informed choices, and responding quickly if a player asks for help or needs a restriction applied to their account.

Activity-control tools

We offer a set of self-service controls you can use from your account area or by contacting support. These are designed to be easy to set up and adjust as your needs change.

Deposit limits

Set daily, weekly, or monthly deposit limits to control how much you add to your account. Limits are applied immediately after confirmation and can be lowered at any time. Increasing limits may carry a delay to prevent impulsive changes.

Loss limits

Use loss limits to cap the total losses over a selected period. This helps you keep spending within planned boundaries and gives a clear ceiling for net loss before play is paused.

Time-outs and account breaks

Time-outs provide a short cooling-off period from 24 hours up to several weeks. During a time-out you can still access account settings, but you cannot place bets or make deposits. Time-outs are useful when you want a temporary break without full self-exclusion.

Self-exclusion

Self-exclusion is a stronger option for players who need to stop gambling for a longer time. You can request self-exclusion for defined periods or permanently. While excluded, account access for betting is blocked and we will suspend marketing contact until the exclusion ends.

Recognising signs of problematic behaviour

Look out for warning signs such as spending more than planned, chasing losses, skipping responsibilities, hiding activity, or needing to increase stakes to feel the same excitement. If you or someone close to you shows these signs, consider using limits or seeking support.

Practical tips for staying in control

Set budgets before you play and stick to them. Use deposit and loss limits, take regular time-outs, and avoid wagering when under stress or after alcohol. Treat gambling as entertainment, not a way to make money, and regularly review your activity and recent wins and losses.

Professional help and support organisations

If you need extra support, reach out to trained services. International and Canadian resources include Gambling Therapy, BeGambleAware, GamCare, and regional services such as ConnexOntario. These organisations offer confidential advice, helplines, and treatment options. You can also contact our support team for help applying limits or starting a self-exclusion.