Terms of Use

This page sets out the rules that govern your use of Fortune Panda. It explains the relationship between you and us, the main responsibilities that apply to account holders, and the basic operational rules we use to manage accounts, payments, promotions and disputes. By using our site you agree to these terms, our privacy policy and any applicable local laws in Canada.

Account responsibilities

You are responsible for all activity on your account. Keep your login details secure and do not share them. We may ask you to confirm ownership of an account at any time. If you suspect unauthorised access, contact support immediately. We may suspend or close accounts where we reasonably suspect fraud, bonus abuse, chargebacks or breaches of these terms.

Eligibility requirements

To register you must be of legal gambling age in your province or territory and be located in a jurisdiction where our services are permitted. Only one account is allowed per person, household, device or payment method unless we agree otherwise. You must provide accurate personal information and any documents we reasonably request for identity or address verification.

Acceptable platform use

Use the platform for lawful, personal gambling only. Prohibited conduct includes attempting to bypass regional restrictions, colluding with other players, using bots or automated tools, or placing wagers in a way that circumvents bonus rules. We reserve the right to limit, suspend or close accounts where misuse is detected and to confiscate funds in line with our investigation findings and these terms.

General bonus and promotion rules

Promotions are subject to specific terms displayed with each offer. Unless otherwise stated, bonus funds and free spins carry wagering requirements, contribution rates and game exclusions. Maximum bet limits may apply while a bonus is active. We may refuse, withdraw or reclaim promotions if we suspect abuse, technical error or misleading registration. Always check the promotion terms before opting in.

Deposits and withdrawals

Available payment methods and applicable limits are shown in the cashier. Deposit and withdrawal options may vary by region and by verification status. We require verification of identity and payment methods before processing withdrawals. Withdrawals may be delayed for compliance checks or until requested documents are provided. We do not guarantee a specific processing time for any method and third‑party processing or bank times may add to the total delay.

Dispute resolution

If you have a dispute, contact our support team so we can review the matter. We aim to handle enquiries promptly and will request documentation where needed. If an issue cannot be resolved directly, we may refer the case to an independent dispute body where applicable or follow the escalation path outlined in our internal complaint procedure.

Updates to terms and conditions

We may update these terms from time to time to reflect operational, regulatory or market changes. We will publish revised terms on the site and, where required, notify registered players. Continued use of the platform after changes are posted constitutes acceptance of the updated terms. If you do not accept the changes, you should stop using your account and contact support for closure options.